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Store Manager|顶奢门店经理
Base 上海 天津 郑州
Profit and Loss Management:
- Plans the development of sales in your boutique
- Builds up the annual budget,keeps track of all foreseeable sales and expenses
- Achieves net profitability in line within the agreed budget
- Prepares weekly sales summary and monthly reports
Sales Management
- Ensures that all clients are properly served
- Develops aselling strategy based on market trends,sales objectives and inventory control
- Implements this strategy with a quality and customer-service oriented sales policy
- Ensures that all the sales team fully understands the selling strategy and applies it
- Prepares sales budget every 6 months
Buying
- Implements aproper buying strategyr based on the specificity of your boutique (demand, inventory and sales objectives)
Inventory
- Manages inventories inapro-active way in order to increase the sales and keep a financially healthy stock level
- Be fully aware of the inventory of all product lines at all times,anticipating stock build-up and
- shortages,and maintainingreasonable levels as much as possible
- Optimizes sales in the boutique by ensuring that needed stock is available, regularly reordering
Merchandising
- Trains the sales team todevelop proper merchandising skills
- Maintains shop display and environment with company set standard of daily operation
Customer Service
- Ensures that each member of the sales team provides an excellent service to each individual entering the boutique, in line with Hermès’standards of customer service
- Develops sales and goodwill through proper service to all clients
- Always be present and back-up your team in case of conflicts
Team Management
- Motivates your sales team to serve all clients inexcellent standards
- Employs and retains high quality staff,at the right compensation level Keep track of each individual performance,defining tasks and setting goals
- Ensures that the team receives proper training regularly in order to develop customer service, product knowledge and selling skills
- Oversees andensures all leaves taken are in line with company policies and procedures while all untaken annual leaves are properly managed
- Creates asenseof teamspirit, discipline and mutual respect,as well as dedication and loyalty to the company
Sales Administration
- Ensures that procedures and systems are clearly understood, run smoothly and comply with the ever-changing needs of the sales activities
- Ensures thatall sales activities are properly processed according to the company's procedures
- Processes proper sales reporting according to the company's procedures
Communications
- Assists the Marketing Team to implement any communication activities in relations with your boutique
- Proposes to the Marketing Team all communication activities which could help achieve the sales objectives of your boutique
- Be at all times aproper "ambassador" for Hermès with all visitors of the boutique, and to ensure that each member of the sales team alsoactsas an "ambassador" of the brand
Property Management
- Keeps up the Hermès boutique in excellent states atall times
- Ensures proper maintenanceand renovation works, in line with the agreed budget
- Aware of the neighboring property market and to inform your supervisor of any opportunities
Requirements&Capabilities
- Tertiary educated with at least 8 years of relevant management experience in high-end fashion, luxury industry or in similar capacity
- Strong business sales sense with solid analytical skills
- Ability to lead and drive performance and customer service
- Good customer relationship management skills
- Excellent spoken and written English and Chinese. French is a plus
- Must be a good team player, pleasant, service oriented and self motivated
- Strong leadership,interpersonal and communication skills
- Hands on computer knowledge of MS office

创建时间:2023-01-31 18:36
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