Store Manager|顶奢门店经理

Profit and Loss Management：

•  Plans the development of sales in your boutique
•  Builds up the annual budget,keeps track of all foreseeable sales and expenses
• Achieves net profitability in line within the agreed budget
• Prepares weekly sales summary and monthly reports

Sales Management

• Ensures that all clients are properly served
• Develops aselling strategy based on market trends,sales objectives and inventory control
• Implements this strategy with a quality and customer-service oriented sales policy
• Ensures that all the sales team fully understands the selling strategy and applies it
• Prepares sales budget every 6 months

Buying

• Implements aproper buying strategyr based on the specificity of your boutique (demand, inventory and sales objectives)

Inventory

• Manages inventories inapro-active way in order to increase the sales and keep a financially healthy stock level 
• Be fully aware of the inventory of all product lines at all times,anticipating stock build-up and
• shortages,and maintainingreasonable levels as much as possible
• Optimizes sales in the boutique by ensuring that needed stock is available, regularly reordering

Merchandising

• Trains the sales team todevelop proper merchandising skills
• Maintains shop display and environment with company set standard of daily operation

Customer Service

• Ensures that each member of the sales team provides an excellent service to each individual entering the boutique, in line with Hermès’standards of customer service
• Develops sales and goodwill through proper service to all clients
• Always be present and back-up your team in case of conflicts

Team Management

• Motivates your sales team to serve all clients inexcellent standards
• Employs and retains high quality staff,at the right compensation level Keep track of each individual performance,defining tasks and setting goals
• Ensures that the team receives proper training regularly in order to develop customer service, product knowledge and selling skills
• Oversees andensures all leaves taken are in line with company policies and procedures while all untaken annual leaves are properly managed
• Creates asenseof teamspirit, discipline and mutual respect,as well as dedication and loyalty to the company

Sales Administration

• Ensures that procedures and systems are clearly understood, run smoothly and comply with the ever-changing needs of the sales activities
• Ensures thatall sales activities are properly processed according to the company's procedures
• Processes proper sales reporting according to the company's procedures

Communications

• Assists the Marketing Team to implement any communication activities in relations with your boutique
• Proposes to the Marketing Team all communication activities which could help achieve the sales objectives of your boutique
• Be at all times aproper "ambassador" for Hermès with all visitors of the boutique, and to ensure that each member of the sales team alsoactsas an "ambassador" of the brand

Property Management

• Keeps up the Hermès boutique in excellent states atall times
• Ensures proper maintenanceand renovation works, in line with the agreed budget
• Aware of the neighboring property market and to inform your supervisor of any opportunities

Requirements&Capabilities

• Tertiary educated with at least 8 years of relevant management experience in high-end fashion, luxury industry or in similar capacity
• Strong business sales sense with solid analytical skills 
• Ability to lead and drive performance and customer service
• Good customer relationship management skills
• Excellent spoken and written English and Chinese. French is a plus
• Must be a good team player, pleasant, service oriented and self motivated
• Strong leadership,interpersonal and communication skills
• Hands on computer knowledge of MS office